Vivek Karnik
Chief Delivery and Operations Officer
Vivek leads the successful delivery of our projects as well as manages the operational aspects of our business. He focuses on developing and nurturing client relations by building trust and providing value added advisory services. He also partners with sales teams in developing innovative, results-driven solutions as part of building capabilities. As part of his operations management role, Vivek focuses on ensuring the best possible environment and experience for our team members.
Vivek has spent 20+ years designing and implementing business outcome driven IT solutions with a focus on enhancing the customer experience through the marketing, sales, fulfillment and service life cycles. He has helped clients like China Airlines, Virgin Mobile USA, Motorola, Walt Disney World, Gilead Sciences, Healthy Directions and TELUS Health contain and manage the inherent disruption associated with large scale transformation programs. He focuses on business integration with the goal of optimizing and enhancing operational capabilities with positive outcomes to top and bottom line results. He is an expert in program execution models of system integration and business process outsourcing services.
Vivek has worked for Ernst & Young, The SABRE Group, Patni Computer Systems and Serene Corporation where he specialized in CRM, MDM and Systems Integration. His industry experience includes Telecom, Travel & Hospitality, Retail, Life Sciences and Health Care Administration. In the last few years, he has led several engagements helping companies migrate their business support systems to cloud based solutions.
Vivek holds an M.S. in Industrial Engineering and an MBA from Clemson University in South Carolina.
Sudarsana RoyChoudhury
Managing Director, Data Management
Sudarsana leads the Data Management team at Fresh Gravity. Her key responsibilities include guiding the team to enhance their skillset, selecting the right talent and driving go-to-market solutions that address business pain points for our clients. She leverages her hands-on project execution background to ensure seamless delivery of client projects by providing oversight and leadership to the teams located across geographies. She also leads collaboration with Fresh Gravity’s partners like Reltio and Semarchy.
Sudarsana has played several roles in her experience of 27+ years in product development, IT and service delivery. Sudarsana comes from a technical background and stays ahead of the curve on the latest technologies in Data Management including cloud-based solutions for data warehousing and master data management. As a seasoned Data Management and Data Governance professional, she has extensive domain expertise in various industries such as Hi-tech, Life Sciences, Entertainment & Media and Financial Services.
Prior to joining Fresh Gravity, Sudarsana worked at HCL Technologies in India, Oracle Corporation in Redwood Shores, CA; NetApp in Sunnyvale, CA and Serene Corporation in India.
Sudarsana holds a Master’s degree in Computer Science and Engineering degree from Jadavpur University, India.
Marc Paolo
Sr. Director, Client Success / HIPAA Privacy and Compliance Officer
Marc is a Sr. Director in our Client Success capability and assures the successful delivery of our projects. He focuses on developing and nurturing client relationships by building trust and providing value-added advisory services. He also partners with sales teams in developing innovative, results-driven solutions as part of building capabilities. In addition, Marc is Fresh Gravity’s HIPAA Privacy and Compliance Officer, charged with keeping Fresh Gravity compliant with security standards.
Marc is a Software and Consulting Industry veteran with over 24 years of experience. He has been with distinguished firms, including Ernst & Young, PeopleSoft, Siebel Systems, Oracle, and Serene Corporation, among others. He has been a Project Management Professional (PMP) since 2009. Marc’s current and past roles have always had a prominent project governance component, and he has valuable experience working with multiple programs, projects, project managers, and executive status reporting.
Marc’s diverse Enterprise Software implementation background includes CRM, MDM, ERP, System Integration, as well as Account Management in both the On-Premise and SaaS space. His experience with dozens of enterprise-level projects, focus on process excellence and his ability to communicate and manage executive-level needs have helped many clients achieve success.
Marc holds a B.S. in Industrial Engineering and an M.S. in Management of Technology, both from the Georgia Institute of Technology. Marc is based in Dallas, TX.